Customer and vendor features
One VoLoMart app for nearby shopping and for running a neighbourhood shop — discovery, catalogues, orders, khata, and support without building your own software.
For customers
Order from nearby vendors with a clear cart, delivery charges shown before confirm, and tracking under My Orders.
Account and access
Create an account, sign in securely, and use the app in English or Hindi.
Sign up and sign in
Register with your mobile number and password, or sign back in to pick up where you left off.
OTP verification
Confirm registration and phone changes with a one-time code, including resend when you need it.
Password recovery
Reset a forgotten password from the app after OTP confirmation.
English or Hindi
Switch app language on auth screens and later from profile settings.
Location and addresses
Nearby shops depend on where you want delivery or pickup.
Map pin and search
Drop a pin, search a place, or use current location, then add floor, landmark, and address type.
Saved addresses
Keep home, office, and other addresses, set a default, and switch while browsing.
Home address bar
See the active delivery address on home and change it before you shop.
Discover nearby shops
Browse Daily Essentials, Fresh, Snacks & Sweets, Featured Store, and the vendors who serve your address.
Service categories
Shop Daily Essentials, Fresh, Snacks & Sweets, and Featured Store from one services list.
Nearby vendors
See shops close to your address, search by name, and open a storefront or its products.
Filter and sort
Narrow by store type, pickup or delivery, quick or scheduled, and distance.
Invite a shop
When no nearby vendors are listed yet, share a vendor-invite link so a local shop can join.
Storefront and catalogue
Each order is placed with one nearby shop. Prices and availability are shown before you add items.
Store about
Read hours, service area, fulfilment, charges, payment methods, and whether khata is offered.
Gallery, video, and reviews
See store photos, a shop video when uploaded, ratings, and written reviews.
Product catalogue
Browse that shop’s items by category, open details, and add to a one-shop cart.
Favourites
Save trusted neighbourhood shops and return to them from the favourites tab.
Checkout and payments
Delivery charges, if any, vary by shop and location. They are shown at checkout before you confirm an order.
Pickup or home delivery
Choose how the shop fulfils the order, including quick or scheduled slots where the vendor offers them.
Charges before confirm
Review line items, delivery charges, and the payable amount before you place the order.
Cash on Delivery
Pay in cash at delivery or pickup when you choose COD.
Pay on Khata
Use approved store credit when the shop enables khata and you have remaining limit.
Coupons at checkout
Apply or remove an offer code on the booking review screen.
Written and photo orders
Send a list when you would rather not hunt through every product.
Photo of your list
Capture a handwritten list with the in-app camera, add notes, then pick a service and vendor.
Place the list order
Submit the photos to the chosen shop, typically on COD, instead of building a full cart.
Orders and tracking
Follow the booking from placed through delivery or pickup.
My Orders
Open Active, Completed, and Cancelled lists, then view items, delivery charges, bill photos, and notes.
Live status
Track progress as the shop confirms, prepares, and marks ready, picked up, or delivered.
Cancel in time
Cancel from My Orders before the vendor starts processing, with a reason when asked.
Reorder
Rebuild a past order after the app checks which products are still available.
Offers and coupons
See shop promotions on home, on the store, and at checkout.
Home banners
Tap offer carousels to open a store or coupon, including a code chip when the ad includes one.
Offers for you
Browse a list of available offers, copy a coupon, and continue to that vendor’s products.
Store offer tab
Read discount, validity, min/max rules, and terms on the shop you are viewing.
Customer khata
Neighbourhood credit stays with the shop you already trust, with a clear limit and ledger.
Request access
Ask a store for Pay on Khata from checkout or from the shop profile when it is offered.
My Khata
See outstanding balances by vendor, available credit, and a debit/credit transaction feed.
Chat, alerts, and reviews
Stay in touch with the shop without losing the order in a long message thread.
Chat with the vendor
Open a general thread from the store, or an order-linked thread from the booking.
Notifications
Get order and account alerts, and open the matching screen from the notification list.
Rate the shop
Leave a review after a completed order, and read other customers’ ratings on the storefront.
Profile, share, and help
Manage your account and get the shop next door onto VoLoMart.
Profile and security
Update photo, name, email, phone, password, appearance, and delete the account when eligible.
Share the app
Invite friends with an app link, or become a vendor from the same account after confirmation.
Help centre
Read FAQs, send a contact message, watch help videos, and open privacy and terms.
For vendors
Go live from the app, publish a catalogue, and receive structured orders — with no commission on order value.
Onboarding and go-live
Registration is only in the VoLoMart mobile app. Complete setup, get verified, and add products to accept orders.
Sign up as a vendor
Register with the vendor role, or convert from a customer account and finish store setup after re-login.
Services and location
Pick your service categories, pin the shop on the map, and set a 1–3 km service radius.
Pickup and delivery
Turn on pickup hours and/or home delivery with charges, slots, open days, and half-day windows.
Shop branding
Set name and about text, upload logo, banner, gallery, and video, or generate a logo from the shop name.
Add products to go live
Finish shop setup and publish your first products so nearby customers can start ordering.
Vendor dashboard
Run the day from one home screen: money, orders, and whether you are open.
Today’s numbers
See today’s earnings and order count, plus a sales chart for week, month, year, or a custom range.
Online or offline
This toggle is for quick orders only. Go Online to receive them, or Offline to pause them. Customers can still place a scheduled order.
Incoming orders
Preview new bookings, open detail, advance status, or reject without leaving home.
New-order alert
Hear a sound and see a popup when an order arrives so rush hour is harder to miss.
Catalogue and products
Build the catalogue from your phone. Hide items when you sell out. Quantity on a listing is unit or pack size, not warehouse stock.
Add products with AI
Upload a product photo. The app auto-fills the name and details. You only need to set the price.
Your categories
Create, edit, and delete shop categories with name, description, and image.
Edit, duplicate, hide
Update photos, price, unit, and discount, duplicate a listing, add variants, or set a product inactive.
Orders and fulfilment
Fulfilment is managed by the vendor (their team or their chosen delivery setup). Delivery hours, charges, and coverage vary by shop and are shown on the vendor profile and at checkout.
Order inbox
Work Active, Completed, and Cancelled tabs, including a focused incoming-orders list.
Status flow
Move Placed to Confirmed, Processing, Ready, then Picked up or Delivered.
Reject or cancel
Reject a new order, or cancel after accept with a reason.
Store settings
Change how the shop appears and fulfils without waiting on a tech team.
Location and radius
Update the map pin and the 1–3 km service area whenever your coverage changes.
Hours and charges
Edit pickup, delivery, days, slots, and charges from store settings.
Payments you accept
COD stays available. Turn Pay on Khata on or off.
Brand assets
Refresh logo, banner, gallery, video, and the public about text at any time.
Subscription and billing
Vendors register free and get a 7-day trial. After the trial, shops stay live with a monthly or yearly subscription. VoLoMart does not charge a commission on order value.
7-day free trial
Full vendor dashboard and up to 30 products with no payment required to start.
Stay live on a plan
Choose monthly or yearly in the app after the trial. Starter starts at ₹99 per month.
No commission on orders
The shop keeps the order value. VoLoMart is a subscription after the trial, not a cut of each bill.
Grow the shop
Bring neighbours to your storefront and see what actually sold.
Invite with QR and link
Show a store QR, copy the store URL, and share a message or invite image with app download links.
Advertisements
Create a banner with dates, optionally attach an offer, then share the ad with nearby customers.
Sales report
Break down sales, pending, cancelled, and rejected metrics by month and day, then open that day’s orders.
Received reviews
Read ratings customers left on your store after completed orders.
Vendor khata ledger
Keep neighbourhood credit with limits, instead of only a paper udhaar book.
Approve requests
Accept or reject customer khata requests, including from the dashboard, and set a credit limit on accept.
Customer ledger
See outstanding total, active accounts, and per-customer balance, limit, and history.
Settle and control
Record cash received, change the limit, block or unblock, call, open the map, or chat from the customer card.
Chat, alerts, and account
The same app handles messages, notifications, and shop help.
Customer messages
Use general chat and order-linked threads so questions stay with the booking.
Vendor notifications
Open orders, khata, or ads from a tap on the notification inbox.
Help videos
Watch in-app guides for onboarding, catalogue, orders, khata, subscription, ads, and reports.
Profile and language
Edit personal details, theme, English or Hindi, privacy, terms, and sign out.
FAQ
Questions? Look here.
Does VoLoMart have separate apps for customers and vendors?
No. One VoLoMart app serves both roles. Sign up as a customer to shop nearby, or sign up as a vendor (or convert from a customer account) to run your shop.
What can customers do in the VoLoMart app?
Customers discover nearby shops across Daily Essentials, Fresh, Snacks & Sweets, and Featured Store, build a one-shop cart, checkout with delivery charges shown first, track My Orders, and use chat, offers, and khata where the shop enables them.
What can vendors do in the VoLoMart app?
Vendors onboard in the mobile app, set a 1–3 km service area, publish a catalogue, fulfil pickup or delivery, manage khata, invite customers with QR and link, run ads, and stay live on a subscription after a 7-day free trial.
Does VoLoMart charge commission on orders?
Vendors register free and get a 7-day trial. After the trial, shops stay live with a monthly or yearly subscription. VoLoMart does not charge a commission on order value.
How do customers pay?
Cash on Delivery is available. Pay on Khata works when the vendor enables store credit and approves the customer. Delivery charges are shown before you confirm.
Questions? Email support@volomart.in.