vs WhatsApp
vs WhatsApp
WhatsApp orders stay in a chat. A VoLoMart order is a list the counter can pack, with the price and the delivery charge shown first.
WhatsApp orders and VoLoMart orders
Keep WhatsApp for customers who already have your number. Use VoLoMart when the order needs a catalogue, a price, and a status.
| Topic | WhatsApp orders | VoLoMart |
|---|---|---|
| Finding the shop | The customer needs your number | Nearby customers browse shop categories |
| The order | Voice notes, photos, and chat messages | Items, quantities, and notes in one list |
| Price | Typed in the thread, and easy to miss later | Shown on the catalogue before the order |
| Delivery charge | Often buried in an older message | Shown before the customer confirms |
| Status | A manual reply you have to remember | Tracked under My Orders |
| More than one shop | Requests can mix in one chat | Each order is for one shop |
| Handoff | You still arrange pickup or delivery yourself | Pickup or the shop’s own delivery, set by the shop |
| Repeat visit | The customer asks for photos again | The published catalogue stays on the shop |
What does not change
- Sign up with the VoLoMart app. Vendor registration is free.
- VoLoMart does not charge a commission on order value. The shop keeps the order value.
- The shop sets pickup or its own delivery. Hours, charges, and coverage vary by shop and are shown on the vendor profile and at checkout.
- You can keep WhatsApp for customers who prefer a personal chat.
FAQ
Questions? Look here.
How is VoLoMart different from WhatsApp orders?
WhatsApp relies on chats, screenshots, and manual follow-ups. VoLoMart gives structured carts, clear prices and fees, order status, and a catalog customers can browse anytime.
Can I still use WhatsApp with customers?
Yes. Many shops keep personal relationships on WhatsApp while using VoLoMart for discovery and structured orders during busy hours.
Is VoLoMart only for large stores?
No. It is built for neighbourhood shops that want nearby reach without building custom software.
Questions? Email support@volomart.in.
